How do I identify a plant with GreenLens?
Open the scanner, point your camera at the plant, and start a scan. GreenLens returns an identification result and care guidance.
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Support
Help for scans, care plans, billing, and account questions.
GreenLens helps users identify plants, understand their condition, and keep a collection organized. If something breaks or feels unclear, this is the fastest place to start.
Contact
Email us at [email protected]
Include your device type, app version, and what happened right before the issue.
Common topics
- Plant identification issues
- Care reminder questions
- Subscriptions and credit purchases
- Account access and saved data
Legal
Review our Privacy Policy, Terms of Service, and Imprint.
These links should be used in App Store Connect before submission.
FAQ
Quick answers before you write support.
Do I need an account to use GreenLens?
Some features can be explored first, but an account is recommended if you want to save scans, manage your collection, and access billing features.
How do subscriptions and credits work?
GreenLens offers Pro subscriptions and credit top-ups for AI-powered features. Billing and plan management are available inside the app.
How can I contact support?
Send a message to our support email with your platform, app version, and a short description of the issue. Screenshots help.